Return Policy

Return & Refund Policy

Last updated: 6 August 2026

At Wearlie every product is custom made on demand from your prompt, design instructions or personalisation details. That shapes what we can and cannot accept back, so please read this before ordering. By placing an order you agree to the terms below.

1. Eligibility for returns

Because each item is produced specifically for you, we generally do not accept returns for:

Change of mind
Choosing the wrong size at checkout
Design dissatisfaction caused by incorrect or incomplete customer input
Slight colour variation between the on-screen mockup and the printed garment (normal printing variation)

Please check the size guide on each product page before ordering. If you are unsure, email us first — we would rather help you choose than have you receive the wrong size.

We will provide a replacement or refund if the item you receive is:

Damaged
Defective
Incorrectly printed
Not the design you approved or specified
A different size from the one you ordered

2. Conditions for a claim

The issue must be reported within 7 days of delivery.
You must provide your order number, clear photos of the problem, a short description of the defect, and photos of the packaging if it arrived damaged.
The item must be unused and in its original condition.

We may request additional photos or information.

3. Replacement process

If your claim is approved we will reproduce the product at no extra cost and ship it to you as soon as possible. You do not need to send the faulty item back unless we specifically ask you to.

4. Refund process

We issue a refund rather than a replacement when the product cannot be reproduced, was never delivered, or arrived severely damaged.

Approved refunds go back to your original payment method within 5–10 business days. If a refund is delayed beyond that window, contact your bank or card issuer — release times vary between providers. Shipping fees are non-refundable unless the issue was caused by us.

5. Lost or missing packages

If your package is lost, or marked as delivered but not received, contact us immediately. We will investigate with the shipping partner and may issue a replacement based on the outcome.

6. Order cancellation

We begin processing orders quickly. Cancellations are only possible if the order has not yet entered production and the request is made within 2 hours of purchase. Once production begins the order cannot be cancelled.

7. Contact us

To file a return, replacement or refund request, email support@wearlie.com or call +1 737 307 3672. Include your order number and clear photos of the issue.