Refund policy
Return & Refund Policy
Last updated: 6 August 2026
Every Wearlie item is custom printed on demand from your design or prompt. That shapes what we can and cannot accept back, so please read this before ordering.
1. Custom items are not returnable for change of mind
Because each product is made specifically for you, we cannot accept returns or exchanges for:
- Change of mind
- Choosing the wrong size at checkout
- Dissatisfaction with a design caused by incorrect or incomplete input from the customer
- Slight colour variation between the on-screen mockup and the printed garment (normal printing variation)
Please use the size guide on each product page before ordering. If you are unsure, contact us first — we would rather help you choose than have you receive the wrong size.
2. What we do replace or refund
We will replace or refund your order, at no cost to you, if the item arrives:
- Damaged
- Defective
- Incorrectly printed
- Different from the design you approved
- In a different size from the one you ordered
3. How to make a claim
Report the issue within 7 days of delivery to support@wearlie.com, including your order number, clear photos showing the problem, a short description of the defect, and photos of the packaging if it arrived damaged.
The item must be unused and in its original condition. We may ask for additional photos or information.
4. Replacements
If your claim is approved we will reproduce and reship the item at no extra cost. You do not need to ship the faulty item back unless we specifically ask you to.
5. Refunds
We issue a refund instead of a replacement when the product cannot be reproduced, was never delivered, or arrived severely damaged.
Approved refunds go back to your original payment method within 5–10 working days. If a refund is delayed beyond that, contact your bank or card issuer — release times vary between providers. Shipping fees are non-refundable unless the issue was caused by us.
6. Lost or missing packages
If your package is lost, or marked delivered but not received, contact us. We will investigate with the carrier and issue a replacement based on the outcome.
7. Order cancellation
We begin production quickly. Orders can only be cancelled if the request reaches us within 2 hours of purchase and production has not started. Once production begins the order cannot be cancelled.
Contact
support@wearlie.com · +1 737 307 3672